Shipping Policy
Orders are processed and shipped within 1-2 business days. Delivery times vary depending on your location:
All pre-sale items will be shipped within 4-6 weeks.
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UK: 2-5 business days
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Europe: 5-10 business days
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Rest of the World: 7-15 business days
Please note, shipping times may vary due to customs and local postal services. Tracking details will be provided once your order has shipped.
Shipping Costs:
Shipping rates are calculated at checkout based on your location and order size.
For any questions or assistance, please contact our support team.
Return & Exchange Policy
Due to the nature of the product and for health and safety reasons, all sales are final and non-refundable. However, in the unlikely event that your item arrives faulty or damaged, please contact our support team for assistance.
Customer Care
At YVL Cosmetics, we are deeply committed to making your experience with us seamless, secure, and uplifting from start to finish. Here’s what you can expect from our Customer Care:
1. Quality Assurance
Every product is carefully inspected before dispatch to ensure it meets our high standards of excellence. We take pride in offering cosmetics that nourish, protect, and shine, just like you deserve.
2. Returns & Exchanges
Due to the personal nature of our products, we do not accept returns or exchanges unless your item is faulty or damaged upon arrival.If you experience an issue, please email info@yvlcosmetics.com within 7 days of receiving your order, and our team will be happy to help make things right.
3. Customer Support
Need assistance? Our support team is just a message away.Reach out to us at info@yvlcosmetics.com—we aim to respond to all enquiries within 48 hours.
4. Secure Shopping
Your privacy and safety are our priority. All payments are processed through encrypted, secure checkout systems, so you can shop with confidence.
5. Shipping & Delivery
We work exclusively with reliable couriers to ensure your order arrives safely and on time.For full details on processing times, delivery windows, and tracking, please see our Shipping Policy.
6. Customer Satisfaction
We’re here to make your beauty experience feel effortless and joyful. If there’s anything we can do better, let us know—we’re always listening.
Privacy Policy
At YVL Cosmetics, your privacy is important to us.
This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase.
1. Information We Collect
When you shop with us or subscribe to our newsletter, we may collect the following information:
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Your name
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Email address
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Shipping and billing address
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Payment details (securely processed)
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Phone number (if provided)
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Browsing activity and interactions with our site
2. How We Use Your Information
We use your information to:
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Process and ship your orders
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Send order updates and customer service emails
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Personalize your shopping experience
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Improve our website and customer service
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Send promotional emails (only if you opt in)
3. Sharing Your Information
We do not sell or rent your personal information. Your data may be shared with trusted third parties only to:
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Fulfill your order (e.g. shipping carriers, payment processors)
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Comply with legal obligations
4. Data Security
We use industry-standard encryption and security practices to keep your information safe. All transactions are securely processed through trusted payment gateways.
5. Cookies
Our site uses cookies to improve user experience, track analytics, and personalize content. You can choose to disable cookies in your browser settings at any time.
6. Your Rights
You have the right to:
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Access your personal data
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Correct or update your information
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Request deletion of your data
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Withdraw consent for marketing emails at any time
7. Contact Us
If you have any questions or concerns about your privacy, please contact us at:
info@yvlcosmetics.com